Real people · every day 9:00–17:00 CET
We're here, and we're happy to help
Questions about a donation, a payout, or setting up your fundraiser? Our human support team answers in Dutch and English — pick whichever way of reaching us feels easiest.
boltReplies within hours translateDutch & English sentiment_satisfiedNo bots, ever
support_agentHuman supportReal people, never bots
scheduleEvery day, 9–17 CETWeekends included
translateDutch & EnglishTalk in your language
boltFast repliesMost within a few hours
Get in touch
Choose how you'd like to reach us
Five ways to talk to the team. Use whichever suits your question — they all reach the same friendly people in Amsterdam.
forum
Live chat & Helpdesk
Chat with the team in real time and browse hundreds of step-by-step help articles.
scheduleFastest 9–17 CETOpen the Helpdeskarrow_forwardPrefer messaging? Send us a WhatsApp and we'll pick it up as soon as we can.
+31 85 1074458Chat on WhatsApparrow_forwardcall
Call us
Talk to a real person. Calls are answered mainly in English — or request a call back in Dutch.
scheduleMon–Sun 9–17 CET+31 (0)85 1074458arrow_forwardalternate_email
Send us the details and any screenshots — we'll reply, usually within one business day.
mark_email_readWithin a couple of hours[email protected]arrow_forwardvideocam
Video call
Book a free screen-share and we'll set up your fundraiser together, step by step.
event_availableBy appointmentBook a video callarrow_forwardAvailability
When we're here, and how fast we reply
Our team is online every day of the week. Chat, WhatsApp and email stay open around the clock — we answer the moment we're back at our desks.
schedule
Opening hours
Central European Time
Monday – Friday09:00 – 17:00
Saturday09:00 – 17:00
Sunday09:00 – 17:00
Online now — typical wait under 5 minutes
Typical response time
How quickly you'll usually hear back, by channel.
forumLive chat Within a few minutes
callPhone Instant
translateAnswered in English — Dutch call-back on request
chatWhatsApp Within a few minutes
mailEmail Within a couple of hours
Set it up together
New to fundraising? Let's build it on a call
Book a free video call and we'll walk you through creating your fundraiser — screen-share included — so you launch with confidence. Available in Dutch and English.
What to expect
- 1Pick a timeChoose a slot in your language that suits you.
- 2Hop on the callWe share our screen and set the fundraiser up with you.
- 3Go livePublish your page and start raising — 0% platform fee.
Visit us
Find us in Amsterdam
WhyDonate is a European platform, registered and headquartered in the Netherlands.
location_on
WhyDonate HQ
Johan Huizingalaan 763A, 1066 VH Amsterdam, The Netherlands
account_balanceKVK 58485317verifiedRegistered in the Netherlands
near_meGet directions FAQ
Before you write, maybe this helps
During opening hours (every day, 9:00–17:00 CET) live chat and phone are usually answered within minutes, and WhatsApp within the hour. Email is answered within one business day. Messages sent outside opening hours are picked up as soon as we're back.
Ready when you are
Whether you're giving or raising, our team has your back. Start today — or reach out and we'll help you take the first step.
blockNo fee to start a fundraiser