WhyDonate logo

Privacy and Cookie Statement

We treat your personal information in a confidential manner.

Privacy Statement

Whydonate.nl is a service of the Whydonate foundation. We are registered at Johan Huizingalaan 763A, in Amsterdam.

We believe it is important to protect your personal data and we will only use your data to offer you our services, optimize your user experience and improve our services. In this privacy statement, we like to clarify what kind of personal data we collect, why we do this and how we protect your data.

This Privacy Policy may be updated in the future. We reserve the right to make changes to this Privacy Policy at any time. Major changes will always be announced. We recommend referring to this document regularly.

If you have any privacy related questions, please use the contact form or call +31 (0)857441174


  • What kind of personal data does Whydonate collect?


We only process and collect personal data that is necessary for the purposes for which it is processed:


If you are a donor, we collect the following personal data:

  • Personal identification: (name);

We use your name to correctly address you and show the fund who donated (unless the donor is anonymous)

  • Contact information (e-mail address);

This data is used to send you service e-mails.

  • Payment information (IBAN);

So we can debit the donations from and transfer them to the correct IBAN.

  • Electronic identification information and technical information (IP address and location).
    We collect this data to prevent fraud and get insight in the location of the donator.

If you initiate a fundraising, we collect the following personal data:

  • Personal identification: (name, login details);

We use your name to correctly address you and show other users who you are. Your password is saved in an encrypted way so only you can access it; not us and not someone else.

  • Contact information (e-mail address);

This data is used to identify you, when you login and to send you service e-mails. In addition, you can sign up for the regular email update. This means we occasionally send you an update with the most interesting developments and projects on the platform. Of course, you can use your account to unsubscribe for these at any time.

  • Payment information (IBAN);

So we can debit the donations from and transfer them to the correct IBAN.

  • Electronic identification information and technical information (IP address and location).
    We collect this data to prevent fraud and get insight in the location of the donator.
  • Profile info;

You can add more information about yourself and the charity on your profile so other users can see who you are and what the cause is. That makes it easier for us to link donators and causes.

You decide what information from your profile is visible for other users. So, if you do not want to share your personal information with other users, you don’t have to. We want to be sure that you are happy with the entire experience on our platform, so if you want to keep your identity as a supporter/donor hidden, we make this possible. This means you can make an anonymous donation. In that case, there is no name attributed to your donation.


  • The goal of data processing


We collect personal data on you as a user of our platform in order to offer a safe, optimal and user friendly experience. Data processing only takes place for the following specific purposes:

  • Correct handling of donations: administration of donations, support, complaint monitoring and the sending of service messages;
  • Security and protection from fraud and violations;
  • Personalised user experience, marketing, advertising and newsletters if you have explicitly signed up for these. In this case, you can opt out at any time;
  • Statistical purposes


The personal data that we collect will not be retained longer than necessary for the above purposes


  • On what legal basis is my personal data processed?


In compliance with privacy regulations, we process your personal data based on the following:

  • Fulfillment of an agreement with you. For example, when you donate or want to start a fundraising campaign.
  • Compliance with legal or regulatory requirements;
  • Our legitimate interest, for example to keep you posted on a fundraising you supported.
  • Your explicit consent.



  • Does Whydonate share my personal data with third parties?


We only share your personal data with third parties that support us in our business process and have a data processing agreement with us. Think, for example, of our web hosting party or the payment provider. We never sell or share your information for third-party marketing purposes.

In addition, the organizer of the fundraiser can see the name and email address of the donors, unless the donor makes an anonymous donation.  

We will never post messages on your Facebook, Twitter, Whatsapp, Google+, LinkedIn or other social media accounts without your permission. If you use social media buttons on our platform, for example to share a funding page, then please read the privacy statement of the social network’s button you use.


  • Security measures


To protect your personal data, we take appropriate security measures. That is why we use a secure internet environment as soon as you start the payment of your donation. Through SSL (Secure Socket Layers), transactional data is encrypted before it is sent via the internet. You can recognize the safe SSL connection by the https:// in the address in your address bar.

The hosting of our platform is executed by our reliable partner Google. We use their data centre in Belgium. That means that the servers where the data is stored are inside the European Economic Area (EEA). We will take all possible security measures to ensure your personal data is safe on these servers and within the EEA.



  • Your rights



When we process your personal information, you are protected by a number of rights:

  • You have the right to get an explanation about the personal data we process and why;
  • You have the right to request access to your personal data;
  • You can request modification or removal of outdated personal data;
  • You may withdraw your consent;
  • You may ask to limit the processing of your personal data;
  • You have the right to obtain the personal data provided to us in a structured, conventional and machine-readable form.

You can personally exercise several of these rights if you have an account on our platform. Otherwise, you can contact us using our contact form. We will comply with your request within one month. We may ask you for identification, to make sure we do not remove or modify personal data of the wrong person.

If you have a complaint about the manner in which your personal data is processed, we would like to hear from you, so that we can find a solution together. You are also free to submit your complaint about our platform to the Dutch supervisory authority regarding privacy.

This Privacy Policy was last revised on 24-01-2019.


Cookies are small temporary text files for your computer. We use different cookies, such as functional and analytical cookies. You are free to turn of the cookies in your browser. Do take into account that this might mean the platform does not work the way it should.

Technical cookies
By using technical cookies, we recognize you when you visit our platform again and it prevents you having to re-enter the same data over and over again. It also helps us to learn about how you use our site, so we can continuously improve it and make it more user-friendly.

Analytical cookies
Whydonate uses Google Analytics for statistical analyses of how you use the Whydonate services. Google Analytics collects information about how you navigate the website, how much time you spend on the platform, how much time you spend on a certain page, which website led you to the Whydonate platform, the type of browser that is used, the IP address of your mobile phone, pc or tablet, and the websites you visit after you use the Whydonate Platform. This information is collected and analyzed to improve the user-friendliness of the Whydonate platform and to improve Whydonate’s marketing activities. The information is stored by Google in the United States. To ensure safe processing, a data processing agreement is concluded with Google. Furthermore, Google is not allowed to use the processed data for other services. More information about data processing by Google, can be found in Google’s own privacy policy.  

Marketing cookie
We use a Facebook pixel to tailor our Facebook posts and advertisements to visit behavior on our Whydonate website.

Questions, comments or tips?

If you have any questions, comments or tips, do not hesitate to get in touch!

Stichting Whydonate
Website: whydonate.com.
Email: [email protected]
Phone number: +31 (0)85 744 1174