Support is open every day of the week, from 09:00 to 17:00 Amsterdam time, weekends included. That is CET in winter and CEST in summer.
How to reach us
Channel | What to expect |
|---|---|
Live chat | A reply within a few minutes |
WhatsApp, +31 85 1074458 | A reply within a few minutes |
Phone, +31 (0)85 1074458 | Answered immediately, mainly in English |
Email, [email protected] | A reply within a couple of hours |
Video call | By appointment, screen sharing included |
Chat, WhatsApp and email stay open outside those hours. Messages sent overnight are picked up when the team is back.
Languages
The team answers in Dutch and English. Phone calls are answered mainly in English, and you can request a call back in Dutch.
Setting up a fundraiser
If you would rather be walked through it than read about it, you can book a free video call and set your fundraiser up together with someone on the team, in Dutch or English.